Support and Contact Info for PRAMS
PRAMS was developed and is maintained by the Office for Research Information Systems (ORIS) in conjunction with various staff members from the Office for Research Protections at University Park and the Human Subjects Protections Office at the College of Medicine. Various offices help to support PRAMS accounts, logon problems and error management. Please reference the support groups below for the proper contact information.
Error MessagesIf you are receiving error messages in PRAMS, please email firstname.lastname@example.org so that they can quickly address the problem.
VPN Connection Issues
If you are having problems connecting to the VPN, please contact the ITS Helpdesk at (814) 863-2494 or by email at email@example.com.
Protocol Questions, Access Account Problems
If you need to have your Penn State Access Account enabled in PRAMS or if you have questions about your submission, please contact the appropriate office:
For researchers at Penn State University Park and all locations except Hershey:
Office for Research Protections (ORP)
Phone: (814) 865-1775
Email - General Support: firstname.lastname@example.org
Email – Biosafety: email@example.com
Email – IRB: firstname.lastname@example.org
Email – IACUC: email@example.com
Email – UIC: firstname.lastname@example.org
For researchers at Penn State College of Medicine and the Milton S. Hershey Medical Center:
Human Subjects Protection Office
Phone: (717) 531-5678
IACUC/IBC Office within Comparative Medicine
Phone: (717) 531-8460
UIC Office within Physics
Phone: (717) 531-8027